Manta5 will continuously update this blog post about delivery & production timelines, allowing current & future customers to stay up to date about international hydrofoil bike deliveries & the progress by Manta5 as we pioneer cycling's new frontier.
LATEST UPDATE: Changed out bearings & bikes back at port- August, 2020
Your bikes are officially in containers and at port. We are still on track for mid-September arrival in Rotterdam and then orders will be sent on to end-mile locations from there.
2 weeks ago we had the the container doors ready to close but pulled all bikes back due to incorrect bearings having been used in 3 places in the bikes. We immediately knew we had to take the bikes out of containers and send them back to our master assembler to refit with stainless steel bearings, as there was no way we would ever let the product out knowing and seeing what we had.
The fantastic news is that during the week just passed, we procured the correct bearings, delivered to Taiwan, and saw these changed over during this weekend. Your order has been repackaged, put back into containers and are ready to head out (see photos below).
This has truly been a whirlwind time but now that your order is on its way to you, we hope you love the product just as much as we do. Manta5 will provide you with tracking details for your order once all containers have arrived and cleared in Rotterdam before they head on to end-mile destinations.
Thank you for the patience and support.
Golden Sample and bearings update - August, 2020
At the very start of the month we received our Golden Sample bike from Taiwan ready to be put through rigorous testing and quality validation at our HQ here in New Zealand (very important given that COVID has prevented us for having our own in-house engineers over in Taiwan for this production).
It was ridden and tested and whilst 99% of the bike was great by the end of testing the team found that the pedalling was getting harder and noticed a variation in the force needed to rotate the pedals.. Our Production Manager then discovered that despite strict instructions to use stainless steel bearings in the 3 parts of the bikes (the steering fork, drive shaft and drive gears) that they had instead used steel.
We had to pulled all bikes back from containers and these are now with our master assembler again who must re-fit with the stainless steel bearings. The good news though is that our team have already sorted procurement, delivered to Taiwan and the bearings cleared customs in the last few days.
We are now waiting on confirmation of our revised productions slot with our master assembler. We use one of Taiwan's major factories that are bending over backwards to help us, our small run is being slotted around major bike brands demands. We continue to get service beyond our size from our manufacturer and are doing everything possible to get this sorted quickly.
Once we get confirmed production time we need to rebook shipping slot for our containers and then we can confirm a new shipment date.
Bikes are shipping internationally in 8 weeks!! - May, 2020
This is a massive milestone for Manta5 and as always we thank you for your support throughout this pre-sale. The production and supply chain team are doing outstanding work navigating procurement timelines and all of the production quality control test jigs are in Taiwan ready to go. Lastly, we are in the absolute final throws of gaining the last few international certifications for the bikes.
The logistics team are working closely with our highly commended freight company. Orders will be cargo shipped from Taiwan to Europe and from there, then delivered to all final delivery address.
A sneak peek of the Hydrofoiler XE-1 box design.
The New Zealand government has officially advised that we may return to our work places and our team are very much looking forward to being back under one roof as of next week.
We continue to secure strong hire market and distribution partnerships throughout our presale countries and beyond, and the support for healthy outdoor pursuits is great to see. Our engineers headed out for some test riding last week and couldn't have been more excited to be back out on the water.
Looking forward to keeping the good news coming!
Final Production Delivery Date confirmed - April, 2020
Great news production is all go and we’re making strong progress on all international orders.
Our Taiwan partners are now all back to being operational and most importantly your bike components are now being manufactured ready for final assembly. The team is very excited to let you know that your bikes are now planned to ship from Taiwan by July 10th at the absolute latest.
Based on this recent news and a final production delivery commitment date from our master assembler, we have been informed that shipping is estimated to take between 4-6 weeks depending on end-mile delivery location.
We continue to receive strong interest from all across the world despite these tough times, and we are all looking forward to a future of healthy outdoor exercise in locations not too far from home.
The Manta5 team are all set up and working effectively from home as the lockdown here in New Zealand continues and we are hopeful that in the next few weeks our Engineers will be able to return to the workshop safely to continue on R&D here in NZ.
COVID-19 Production & Delivery Timelines Update - March, 2020
Our thoughts are with you and your families during this uncertain time. As the COVID-19 situation continues to evolve and unfold globally, we are writing to reassure you that we are doing everything we can to deliver a quality product to you amid this trying time.
Since the New Year, the Manta5 team has worked full steam ahead to shift production to a master assembler in Taiwan and undertaken all necessary & additional requirements to get production up and running. As it stands, COVID-19 has not affected our master assembler but a handful of key component suppliers have been held up, or delayed due to supply chain constraints. Based on new timelines it is our goal to deliver bikes in July 2020. It’s not something we have taken lightly and rest assured that we are doing everything we can to mitigate any further halts in production.
Our team in New Zealand are continuing to work in an environment made as safe as possible as we push ahead with building cycling’s new frontier. We hope you and your families stay in good health and we greatly appreciate your support as we work to keep our communities safe as the outbreak continues. It is what we do now, as a community , that allows us to return happy and healthy in the future.
Please note, customers will retain their current place in the delivery line and throughout this whole process you will be kept well-informed of further details as soon as we have them. If you have further questions about the current delivery timelines please get in touch on email@example.com
Mass Production Assembly Moved to Taiwan - Jan, 2020
Manta5 is now scaling for mass production to deliver your order. Utilizing the regular dialogue and feedback from our Kiwi customers over the last few months, our engineering team are also designing user experience improvements for mass production.
We've also begun moving production & final assembly to Taiwan, the 'Mecca' of the cycling and e-bike industry (Giant, Trek, Kono, Specialized and other top brands come out of Taiwan). This move allows Manta5 to scale production with the high quality standards we demand, whilst shortening shipping times to our key markets.
This shift to using the same supply chain as world-leading brands means that we will also be taking on extra upfront production requirements. Due to this & the move to Taiwan, our production team estimate a delivery delay of 6-8 weeks in order to meet these requirements, as well as to incorporate the market-tested improvements. Effectively, these additional two months allows us to ensure that the final product delivered to you will have an unmatched foiling and user experience.
Shipping the Manta5 Hydrofoilers from Taiwan to international presale customers will be at the start of May, with delivery to your door expected in June 2020.
Pilot Production Successfully delivered - Dec, 2019
In December 2019, Manta5 made history and delivered the world’s first hydrofoil e-bikes to customers throughout New Zealand in time for Christmas. This limited production run was greatly anticipated and the feedback from customers in the months after has been fantastic. Learnings ranging from user experience to product updates have been rolling in and these will be implemented into the hydrofoil bikes rolled out for mass production.
The feedback from Kiwi's has been overwhelmingly positive, with videos and photos being shared back to us of some stunning places they have ridden. More content will be released over the coming months such as product & ride reviews, customer journey experiences & more so lookout for these (read about our most recent customer ride day here).